<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Kristi Faltorusso]]></title><description><![CDATA[Kristi Faltorusso]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/customer-success-blog</link><generator>RSS for Node</generator><lastBuildDate>Mon, 13 Apr 2026 09:57:37 GMT</lastBuildDate><atom:link href="https://kristifaltorusso.wixsite.com/kristi-faltorusso/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Take Control of Your Career: Why Self-Advocacy Is Your Secret Weapon]]></title><description><![CDATA[ PSA: No One Is Going to Advocate for Your Career Like You Will  Here’s the cold, hard truth: No one—not your peers, not your...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/take-control-of-your-career-why-self-advocacy-is-your-secret-weapon</link><guid isPermaLink="false">674f24de61b792d74b4f5948</guid><category><![CDATA[Article]]></category><pubDate>Tue, 03 Dec 2024 15:35:20 GMT</pubDate><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[Productea: 84: Kristi Faltorusso - Aligning Customer Success and Product Management]]></title><description><![CDATA[Kristi Faltorusso, a CS executive and coach, joins me in this high-energy conversation about customer success-assisted onboarding,...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/productea-84-kristi-faltorusso-aligning-customer-success-and-product-management</link><guid isPermaLink="false">673e8e763576f3688d338693</guid><category><![CDATA[Video]]></category><category><![CDATA[Podcast]]></category><pubDate>Thu, 21 Nov 2024 01:37:52 GMT</pubDate><enclosure url="http://youtu.be/5hWhzBFRa4w" length="0" type="video"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[She's So Suite: The Marine Biologist turned President of Mosaicx ft. Rebecca Jones]]></title><description><![CDATA[LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND REBECCA DISCUSS: 1. Believe in Yourself It's crucial to have...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/she-s-so-suite-the-marine-biologist-turned-president-of-mosaicx-ft-rebecca-jones</link><guid isPermaLink="false">673e894e901fa448e8190157</guid><category><![CDATA[Podcast]]></category><category><![CDATA[She's So Suite]]></category><pubDate>Thu, 21 Nov 2024 01:26:46 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/0595b0_ad25b42fb11b4b56b16a3ac17ed65dab~mv2.png/v1/fit/w_1000,h_500,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[She's So Suite: The Teacher turned CCO of Trustwell ft. Maria Burch]]></title><description><![CDATA[LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MARIA DISCUSS: Mental Wandering Insights Mind's wandering is...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/she-s-so-suite-the-teacher-turned-cco-of-trustwell-ft-maria-burch</link><guid isPermaLink="false">673e83938d909b96a7abb287</guid><category><![CDATA[Podcast]]></category><category><![CDATA[She's So Suite]]></category><pubDate>Thu, 21 Nov 2024 01:09:13 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/0595b0_87f6a331cf404c94adecbaf824336da4~mv2.png/v1/fit/w_1000,h_500,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[Master AI in Customer Success: The 5 Pillars You Need Now]]></title><description><![CDATA[In this transformative presentation from the 2024 ClientSuccess CS100 Summit, Kristi Faltorusso shares the 5 Pillars of AI for Customer...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/master-ai-in-customer-success-the-5-pillars-you-need-now</link><guid isPermaLink="false">673e5ad662d82a3a02ecd0be</guid><category><![CDATA[Video]]></category><pubDate>Wed, 20 Nov 2024 21:57:18 GMT</pubDate><enclosure url="http://youtu.be/aQNwXk3oEHk" length="0" type="video"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[STOP Confusing Activity with Impact: Rethinking Engagement in Customer Success]]></title><description><![CDATA[Too many Customer Success (CS) pros are falling into a dangerous trap: equating activity with value. Let me be clear—more meetings do NOT...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/stop-confusing-activity-with-impact-rethinking-engagement-in-customer-success</link><guid isPermaLink="false">673e2af98d909b96a7aa9bbe</guid><category><![CDATA[Article]]></category><pubDate>Wed, 20 Nov 2024 18:34:22 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/11062b_77fe0ce186364935834679b2a34f806f~mv2.jpeg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[From “Excuses” to Impact: How CS Leaders Can Transform Churn Insights into Actionable Strategies]]></title><description><![CDATA[Raise your hand if you’ve ever been told your data-backed churn insights sound like “excuses.”  Yeah, same. Here’s the frustrating...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/from-excuses-to-impact-how-cs-leaders-can-transform-churn-insights-into-actionable-strategies</link><guid isPermaLink="false">673b8c9b60ac661a6a4ad33e</guid><category><![CDATA[Article]]></category><pubDate>Mon, 18 Nov 2024 18:54:06 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/11062b_12568f280e304a668e2920040f718284~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA["CSM's Have NO Sense of Urgency", says Sales]]></title><description><![CDATA["Customer Success Managers have NO sense of urgency." That was the response I got when I asked a seasoned sales executive and well-known...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/csm-s-have-no-sense-of-urgency-says-sales</link><guid isPermaLink="false">6737969e2f82b22a5bb32fe5</guid><category><![CDATA[Article]]></category><pubDate>Fri, 15 Nov 2024 18:46:44 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/9435336c75ac49ad8b36d199741a4110.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[Your Generic Health Score Is Contributing to Your Churn Problem]]></title><description><![CDATA[“Customer Success looks different at every company.” Everyone nods their heads in agreement, but then… why do most companies have the...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/your-generic-health-score-is-contributing-to-your-churn-problem</link><guid isPermaLink="false">6737956de8010a0df629ff17</guid><category><![CDATA[Article]]></category><pubDate>Fri, 15 Nov 2024 18:43:04 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/11062b_9aeb82c30e9742bcadc79b3dc8eb9fdb~mv2.jpeg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[No Hold Time: Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (ClientSuccess)]]></title><description><![CDATA[Don't be afraid to share your "secret sauce." The way you raise up yourself, your organization, and everyone around you is through...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/no-hold-time-selfless-giving-and-building-a-customer-success-team-kristi-faltorusso-clientsucces</link><guid isPermaLink="false">672a49469bb21c3d15047239</guid><category><![CDATA[Video]]></category><category><![CDATA[Podcast]]></category><pubDate>Tue, 05 Nov 2024 16:37:07 GMT</pubDate><enclosure url="http://youtu.be/cN_QbON3ka8" length="0" type="video"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[Rocketlane: Propel 24 - Allowing Customer Results to Drive Your Strategy]]></title><description><![CDATA[Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she puts results back at the center of onboarding and implementation....]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/rocketlane-propel-24-allowing-customer-results-to-drive-your-strategy</link><guid isPermaLink="false">672534f692ddb1d7ab7fc23a</guid><category><![CDATA[Video]]></category><category><![CDATA[Webinar]]></category><pubDate>Fri, 01 Nov 2024 20:08:21 GMT</pubDate><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[Customer Growth Club: Episode 4: The art and execution of customer journey mapping]]></title><description><![CDATA[In this episode of the Customer Growth Podcast, Christian Lenski interviews Kristi Faltorusso, Chief Customer Officer at Client Success,...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/customer-growth-club-episode-4-the-art-and-execution-of-customer-journey-mapping</link><guid isPermaLink="false">6725344892ddb1d7ab7fbfcb</guid><category><![CDATA[Video]]></category><category><![CDATA[Podcast]]></category><pubDate>Fri, 01 Nov 2024 20:05:29 GMT</pubDate><enclosure url="http://youtu.be/PJztfjrnZ2o" length="0" type="video"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[She's So Suite: The Musician turned Chief Human Resource Officer of Gong ft. Sunaina Lobo]]></title><description><![CDATA[LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SUNAIAN DISCUSS: Visibility in Leadership Matters : The phrase...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/the-musician-turned-chief-human-resource-officer-of-gong-ft-sunaina-lobo</link><guid isPermaLink="false">671571b45e91714856432c14</guid><category><![CDATA[Podcast]]></category><category><![CDATA[She's So Suite]]></category><pubDate>Wed, 30 Oct 2024 00:46:02 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/0595b0_2911c7083e284c01a7d01c59e5031ca4~mv2.png/v1/fit/w_1000,h_500,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[She's So Suite: The Teacher turned Chief People Officer at Axonius ft. Nurit Shiber]]></title><description><![CDATA[LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NURIT DISCUSS: 1. Program for High School Early Entrepreneurship:...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/the-teacher-turned-chief-people-officer-at-axonius-ft-nurit-shiber</link><guid isPermaLink="false">671adcdac009b2c545e9674d</guid><category><![CDATA[Podcast]]></category><category><![CDATA[She's So Suite]]></category><pubDate>Wed, 30 Oct 2024 00:35:40 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/0595b0_46cfd6530e264622936abc9d1b4fda85~mv2.png/v1/fit/w_1000,h_500,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[She's So Suite: The Medical Doctor turned (former) CEO of Radial ft. Laura Ritchey]]></title><description><![CDATA[LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LAURA DISCUSS: Importance of Self-Care: Self-care becomes...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/the-medical-doctor-turned-former-ceo-of-radial-ft-laura-ritchey</link><guid isPermaLink="false">67157c0230e6abcbf5a7ad59</guid><category><![CDATA[Podcast]]></category><category><![CDATA[She's So Suite]]></category><pubDate>Thu, 24 Oct 2024 23:41:02 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/0595b0_539d287b240941e5b326638a1a09a52c~mv2.png/v1/fit/w_1000,h_500,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[She's So Suite: The Doctor tuned Chief Customer Officer of Salesloft ft. Sam Loveland]]></title><description><![CDATA[LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SAM DISCUSS: Value of Feedback Foster growth through honest,...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/the-doctor-tuned-chief-customer-officer-of-salesloft-ft-sam-loveland</link><guid isPermaLink="false">6715790330e6abcbf5a7a4e2</guid><category><![CDATA[Podcast]]></category><category><![CDATA[She's So Suite]]></category><pubDate>Thu, 24 Oct 2024 23:38:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/0595b0_12634e261f414dc7a82beea9e2e1467f~mv2.png/v1/fit/w_1000,h_500,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[She's So Suite: The Pediatric Cardiologist turned Chief Revenue Officer at Japhy AI ft. Steph Reck]]></title><description><![CDATA[LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND STEPH DISCUSS: Restructuring ChallengesDescription:  Managing team...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/the-pediatric-cardiologist-turned-chief-revenue-officer-at-japhy-ai-ft-steph-reck</link><guid isPermaLink="false">66e233d0fa274ade09b54378</guid><category><![CDATA[She's So Suite]]></category><category><![CDATA[Podcast]]></category><pubDate>Thu, 12 Sep 2024 00:40:12 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/0595b0_14444b66e50a4365a8481ea554765be7~mv2.png/v1/fit/w_1000,h_500,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[Transform Satisfied Customers into Brand Champions]]></title><description><![CDATA[Imagine if your customers weren't just satisfied, but actively championing your brand.  The key to unlocking this level of advocacy?...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/transform-satisfied-customers-into-brand-champions</link><guid isPermaLink="false">66bc09064776a29a87a5c6ed</guid><category><![CDATA[Article]]></category><pubDate>Wed, 14 Aug 2024 01:32:55 GMT</pubDate><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[The Customer turned Global Head of Customer Support Operations ft. Natalie Beckerman]]></title><description><![CDATA[LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NATALIE DISCUSS: 1. Power of Positivity    - Belief in oneself...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/the-customer-turned-global-head-of-customer-support-operations-ft-natalie-beckerman</link><guid isPermaLink="false">66bc03f7fedc042268a36a72</guid><category><![CDATA[Podcast]]></category><category><![CDATA[She's So Suite]]></category><pubDate>Wed, 14 Aug 2024 01:25:10 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/0595b0_7dc9a5ae067c4911ab6d6386b2742c97~mv2.png/v1/fit/w_1000,h_500,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Kristi Faltorusso</dc:creator></item><item><title><![CDATA[Tailoring Customer Onboarding to Solve Pain Points with Kristi Faltorusso, CCO @ClientSuccess]]></title><description><![CDATA[Todd Kirk and Casey Trujillo are joined by Kristi Faltorusso, the Chief Customer Officer for ClientSuccess. They emphasize the need to...]]></description><link>https://kristifaltorusso.wixsite.com/kristi-faltorusso/post/tailoring-customer-onboarding-to-solve-pain-points-with-kristi-faltorusso-cco-clientsuccess</link><guid isPermaLink="false">66b15724b6ddd6b15f9845f1</guid><category><![CDATA[Podcast]]></category><pubDate>Mon, 05 Aug 2024 22:55:26 GMT</pubDate><dc:creator>Kristi Faltorusso</dc:creator></item></channel></rss>