CX Sells Podcast - Evolution of the CS Profession and the CSM Role in 2021

https://www.youtube.com/watch?v=txLx1grU5jo

This week on CX Sells Podcast Season 2, we are joined by Kristi Faltorusso, Top 25 Customer Success Influencer and the VP of Customer Success at ClientSuccess to have a convo about the evolution of the customer success profession and the CSM role in 2021.