Rocketlane: Propel 24 - Allowing Customer Results to Drive Your Strategy

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she puts results back at the center of onboarding and implementation. For too long, companies have designed Onboarding programs that scaled and felt repeatable, but they rarely, if at all, allowed for a results lead design to ensure success. In this session Kristi will share how she has designed a customer objectives flexible model to drive results.